UNITED VINTAGE UK – RETURNS & REFUND POLICY

Last updated: May 2026

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1. Introduction & Scope

At United Vintage UK, we are more than a vintage wholesaler — we are a sourcing partner for resellers and vintage businesses across Europe and the United Kingdom.

Born from years of experience in the vintage resale industry, we understand the realities of second-hand clothing: grading variations, authentic wear, and fast stock rotation. Our goal is to provide transparent, fair, and business-oriented policies.

Because purchases made through United Vintage UK are intended for professional resale purposes, this policy follows B2B commercial regulations and not standard consumer retail regulations.

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2. Product Grading & Vintage Nature

All products sold by United Vintage UK consist of authentic vintage and second-hand clothing.

Each order is hand-sorted and categorised according to industry-standard grading systems (Grade A / B / C / D).

Due to the nature of vintage clothing, items may include:

• Light fading
• Minor stains
• Signs of wear
• Small repairs
• Variations in sizing or colour
• Vintage odours from storage or transport

A grading tolerance and natural variation of approximately 10–15% is standard within the vintage wholesale industry.

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2.1 Grading Descriptions

Grade A

Items are in very good vintage condition with minimal visible wear. Pieces are generally clean, wearable, and free from major defects.

Grade A/B

A mix of Grade A and Grade B items. Some pieces may be near-perfect while others may show moderate signs of wear.

Grade B

Items may include visible wear such as washable stains, fading, minor holes, or repairs. Suitable for resale after cleaning or processing.

Grade B/C

Items contain more noticeable defects including heavier wear, marks, larger stains, holes, or damaged areas.

Grade C

Items show significant wear and may require repair, upcycling, or heavy cleaning.

Grade C/D

Low-grade stock intended for recycling, rework, export, or creative reuse. Heavy defects should be expected.

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3. No Change-of-Mind Returns

United Vintage UK does not accept returns or refunds for:

• Change of mind
• Personal preference
• Disliking styles, colours, or brands received
• Resale performance expectations
• Shop fit or aesthetic preferences
• Minor grading variations within industry tolerance

All sales are considered final unless there is a verified fulfilment error.

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4. Authorised Returns Only

Any return request must first be authorised by our support team.

Eligible return situations may include:

• Incorrect grade shipped
• Wrong category received
• Major fulfilment error
• Significant mismatch with product description

Non-eligible situations include:

• Grade B/C/D defects
• Vintage wear consistent with grading purchased
• Small stains, fading, marks, odours, or sizing variations
• Unsold inventory or slow resale

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5. Return Request Deadlines

To request a return, customers must contact us within:

• 24 hours of delivery for Grade A issues
• 24 hours of delivery for incorrect orders
• Include:
  • Order number
  • Clear photos/videos
  • Full issue description

Claims submitted outside this timeframe may be refused.

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6. Return Conditions

Approved returns must:

• Remain sealed and unused where applicable
• Be returned in original packaging
• Not be washed, altered, repaired, or relabelled
• Be shipped with tracked delivery

United Vintage UK reserves the right to refuse altered or incomplete returns.

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7. Return Shipping & Customs

Return shipping costs

Return shipping is the responsibility of the customer unless the error was caused by United Vintage UK.

Customs & import charges

For international orders:

• Customs duties
• Import taxes
• Clearance fees

are strictly non-refundable.

United Vintage UK is not responsible for delays caused by customs authorities or carriers.

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8. Refunds, Credits & Exchanges

Once a return is approved and inspected, one of the following resolutions may be offered:

• Store credit
• Partial refund
• Exchange
• Full refund (for verified major fulfilment errors only)

Refunds are issued to the original payment method whenever possible.

Store credits remain valid for 6 months from issuance date.

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9. Order Cancellations

Orders cannot be cancelled once preparation or fulfilment has started.

Because stock is reserved and processed immediately after purchase, cancellation requests submitted after processing may be refused.

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10. Grade B/C/D Stock Policy

All Grade B, B/C, C, and C/D products are sold at discounted wholesale pricing due to their condition.

By purchasing these grades, customers acknowledge that:

• Defects are expected
• Heavy wear may be present
• Repair or cleaning may be required
• Items are sold for resale, recycling, or processing purposes

These grades are therefore:

• Non-returnable
• Non-refundable
• Non-exchangeable

except in cases of verified fulfilment error.

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11. B2B Commercial Terms

United Vintage UK primarily supplies:

• Resellers
• Vintage stores
• Online sellers
• Market traders
• Professional buyers

Transactions are therefore considered business-to-business (B2B).

Consumer protection regulations applicable to standard retail purchases may not apply where purchases are made for commercial resale activity.

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12. Delivery Estimates

Shipping and delivery timeframes provided on the website are estimated only.

Delays may occasionally occur due to:

• Customs inspections
• International transport disruptions
• High seasonal demand
• Carrier delays
• Import/export processing

United Vintage UK cannot be held responsible for delays outside of its reasonable control.

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13. Contact Information

UNITED VINTAGE UK

Operated by: VINTAGE CAPITAL GROUP LTD

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Support: info@united-vintage.uk

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