Shipping policy

Shipping Policy

Last updated: May 2026

Dispatch Timeframes

At United Vintage UK, every order is manually prepared, sorted, quality-checked, and packed before dispatch.

Due to the nature of vintage wholesale and fluctuating order volumes, please allow a few working days for dispatch preparation.

During exceptionally busy periods, drops, restocks, or high-demand launches, preparation times may be extended.

All dispatch timeframes provided are estimates only and are not guaranteed.

Order Processing

Orders are processed Monday to Friday (excluding public holidays).

  • Orders placed during weekdays enter preparation once payment is confirmed
  • Orders placed during weekends or public holidays will begin processing on the next working day

Because all stock is handled manually, same-day dispatch cannot be guaranteed.

UK Shipping

United Vintage UK currently ships exclusively within the United Kingdom using DPD UK.

Delivery times may vary depending on:

  • DPD operations
  • Seasonal demand
  • Public holidays
  • Logistics conditions
  • Delivery region within the UK

Shipping estimates provided at checkout are approximate only and are not guaranteed.

Tracking information is provided once the order has been dispatched.

Free Shipping

Free UK shipping may occasionally be offered on selected promotions, categories, or minimum order values.

Where applicable, free shipping is automatically applied at checkout.

Pre-Orders & High Volume Orders

Certain products, restocks, or exclusive drops may operate under preorder or delayed dispatch systems.

For these orders:

  • Additional preparation time may apply
  • Dispatch estimates may be extended depending on stock arrival and processing
  • Estimated timelines are provided on relevant product pages where applicable

By placing a preorder, customers acknowledge and accept these conditions.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout.

United Vintage UK cannot be held responsible for:

  • Delivery delays caused by incorrect addresses
  • Lost parcels due to customer input errors
  • Failed delivery attempts

If an order is returned because of incorrect address information, additional shipping fees may apply before reshipment.

Carrier Delays

Once an order has been dispatched and handed to DPD, delivery responsibility transfers to the carrier.

United Vintage UK is not liable for delays caused by:

  • DPD transport disruptions
  • Weather conditions
  • Public holidays
  • High seasonal traffic
  • Circumstances outside our reasonable control

We will however assist customers where possible in tracking parcels and communicating with DPD.

Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact our support team as soon as possible with:

  • Your order number
  • Photos where applicable
  • A description of the issue

Claims submitted long after delivery may not be accepted.

Contact Information

UNITED VINTAGE UK

Operated by: VINTAGE CAPITAL GROUP LTD

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Support Email: info@united-vintage.uk